Shipping & Refunds

SHIPPING
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Processing
Orders will be processed within 3-5 business days after your payment has been received. Shipment time will be between 2-7 business days depending on your location. 
   
Hawaii, Alaska, Canada, and Other International Locations 
For Hawaii, Alaska, Canada, and all International locations, increased shipping cost and times. Contact us for accurate time quotes.
Cancellations
Cancellations on orders are accepted without penalty before the close of business on the day purchased. 
     
Sales Tax
We collect sales tax in the state of California. All shipments to CA are subject to California Sales Tax. 
   
RETURNS
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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
   
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and we require a receipt or proof of purchase.
   
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at beyondthepodjuice@gmail.com.
    
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
    
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at beyondthepodjuice@gmail.com
    
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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